Thursday, April 2, 2015

The Customer is Always ... a right pain in the ass!

Customer relations is looking more and more like a dying art in today's fast-driven world, where everyone is out to make a quick buck and patrons expect everything to be served to them on a plate. Fast has become the new slow and when it comes to daily sustenance requirements, people want it like, yesterday, not enough that the food which they are consuming is, in all likelihood, sending them to an early grave! They'll get to heaven before the rest of us, unless they are going to Hell, in which case they will probably have to form queue - it wouldn't be Hell otherwise, would it?

Evidence, albeit anecdotal, suggests that all this is putting a strain on the traditional customer/service provider dynamic.


And yes, before you ask, we know that April Fools Day was yesterday. As far as we are able to ascertain, this one is for real.


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